The Heat NL project digitalizes the workflow for gas meter installations, exchanges and repairs. It reduces the risks of documentation errors and creates higher transparency along the workflow.
The Heat NL project digitalizes the workflow for gas meter installations, exchanges and repairs. It reduces the risks of documentation errors and creates higher transparency along the workflow. This is achieved by having mobile apps for the field technicians and web solutions for the inhouse roles like planning and documenting. The planner can assign field technicians to orders in a web application which allows the field technicians to receive all required order information on their mobile device. The mobile app then also guides the field technician to the order workflow and allows real time documentation of the completed order. This documentation is immediately available in the web application to be finalized in SAP.
